Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...
解 释: 原指一种能把来话呼叫自动按一定顺序分配给空闲应答坐席的安排。 现在随着电信技术的发展,自动呼叫分配有更广泛的应用。在各种企业的客户服务中心,自动呼叫分配是一个重要的组成部分。它为服务中心提供内外通道,对外它是来话呼叫的接口 ...
COMPANY NEWS: 8x8 (NYSE: EGHT),, a leading integrated cloud communications platform, today announced it has been named a Challenger in the 2021 Gartner Magic Quadrant for Contact Center as a Service.