As global carriers in aggressively pursue AI-driven automation, U.S. operators require architectural frameworks that enable innovation and manage infrastructure.

Modern CX depends less on where data lives and more on how signals, AI, and governance come together at decision time.

OKLAHOMA CITY--(BUSINESS WIRE)-- Paycom Software, Inc. (NYSE: PAYC) ("Paycom"), a leading provider of comprehensive, cloud-based human capital management software, was named a 2024 Excellence in ...

The human brain doesn’t remember everything verbatim. It remembers meaning. Patterns. Emotional weight. That’s the standard ...

This article originally appeared in the December 2007 issue of Business Communications Review magazine. Most customer service executives spend a considerable amount of time thinking about the need to ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Inbound marketing and customer relationship management platform HubSpot Inc. today introduced Breeze, the company’s artificial intelligence. It underlies the entire customer solution for go-to-market ...

SALT LAKE CITY [February 19, 2025] – InMoment®, the leading provider of integrated Experience Improvement (XI)™ solutions, today announced it was named to the Constellation ShortList™ for ...

Whether online or in person, customer service sets businesses apart. It's not enough to just deliver the products and services promised; service leaders go above and beyond to surprise and delight ...

Explore how AI is transforming business software by enhancing efficiency, automation and insights.

SAS Customer Intelligence 360 helps Tango unify its marketing operations to achieve spectacular ROI CARY, N.C., Oct. 30, 2025 /PRNewswire/ -- In a fiercely competitive telecom market, Tango, a leading ...