Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. First, you want to keep your customers, of course—keep them happy and returning or referring ...

When it comes to transforming an organization’s strategy into results, frontline managers are the linchpin of business success. Few roles demand technical knowledge, expertise, and soft skills such as ...

Managers can have as big an impact on a person’s mental health as their spouse, according to research from The Workforce Institute at UKG. That’s not surprising when you consider how much time people ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the past year, I've spoken with hundreds of contact center sector executives, primarily ...

Having a strong leadership team is important to the overall success of your company. As your company grows, the importance of the frontline manager grows with it. Frontline managers have a large ...

As the holiday season approaches, 44% of managers in retail, hospitality and food service say they’re planning to hire more seasonal workers this year, according to an Oct. 3 report from Axonify.

To be effective safety leaders, front-line managers need the knowledge and confidence to deliver and implement safety training in their organizations. They also need the support and "buy-in" from both ...

Opinions expressed by Entrepreneur contributors are their own. Middle managers serve as conduits between upper and frontline management. Like translators at the borders of two or more cultures and ...

BOSTON, May 31, 2022 /PRNewswire/ -- MindEdge Learning, the cutting-edge online learning firm, today announced the launch of Frontline Manager™, a new certificate program designed to train the next ...