Sakichi Toyoda created the "Five Whys" (5Ys) as a method for identifying root causes of errors or problems way back in the early years of Toyota. He claimed that by asking "why?" five times, one could ...

The 2023 ECCP re-emphasized the need for both performing a root cause analysis but equally importantly using it to remediate your compliance program. It stated, “a hallmark of a compliance program ...

Nothing is more frustrating for a fleet than bringing a truck back to a shop for a recurring problem. Given the cost of downtime, fleets expect repairs to be made correctly the first time. Yet, there ...

Pope Francis gives candies to child during a meeting on Italy's declining birthrate at an auditorium in Rome May 10, 2024. (CNS photo/Lola Gomez) ROME (CNS) — Blind, unbridled consumerism and ...

During a recent visit to a skilled nursing facility, a nurse made an insightful comment that stuck with me: “You can’t unscramble eggs.” This simple yet profound statement highlighted the difficulty ...

Some of the most entrenched problems business leaders share with me include turnover, employee engagement, teamwork, project management, customer satisfaction, and conflict management. Leaders often ...

Re “Nearly 20% of San Diego fires ‘likely’ began by homeless encampments, data shows” (March 10): Duh! Having experienced a fire from a homeless encampment, it seems to me that the root cause is not ...

I teach management skills at a university business school in Toronto. My students and I were looking at some common leadership challenges in teams, and one story really got us thinking. This is a ...