You might be wondering, what is a knowledge center? Knowledge center software houses an online database of information to guide your customers to successfully use your products or services. The great ...

A good customer experience is the result of good knowledge management. Don't believe me? Here are three arguments why. To state the obvious: A good knowledge experience is one that is efficient, ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

For decades, enterprise knowledge bases have been repositories filled with articles, manuals, and FAQ documents. Even though these “filing cabinets” of documents have been digitized in recent years, ...